Girl Gut Privacy Policy

Last Updated: 10 October 2025

Girl Gut (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.girlgut.com.au, purchase our products, or engage in our wellness programs and services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with the best possible care and service. The types of information we collect include:

a. Personal Information

When you make a booking, purchase a product, or contact us, we may collect:

Full name
Email address
Phone number
Postal address (for delivery of products or testing kits)
Date of birth
Payment details (processed securely through third-party payment providers)
Account login details (if applicable)

b. Health Information

When you participate in consultations, programs, or submit testing samples (e.g. ProGut™), we may collect:

Health and medical history
Dietary preferences and restrictions
Lifestyle information (sleep, stress, activity, menstrual cycle data, etc.)
Test results (blood work, stool analysis, microbiome reports, etc.)

This information is collected only with your consent and is used exclusively to support your personalised wellness plan.

c. Technical Information

When you use our website, we automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on site
Referring websites or search terms

This information helps us improve the performance and user experience of our site.

d. Marketing and Communication Preferences

If you subscribe to our newsletter or promotions, we collect your communication preferences and engagement metrics (e.g. email opens or clicks).

2. How We Use Your Information

We use your information to:

Deliver our nutrition and wellness consultations
Provide personalised meal plans, treatment recommendations, and educational content
Process and ship products or testing kits
Communicate with you about your orders, results, or bookings
Manage subscriptions, payments, and account details
Comply with legal or regulatory obligations
Improve our website, programs, and customer experience
Send relevant marketing communications (only if you’ve opted in)

3. Legal Basis for Processing (UK & EU GDPR Alignment)

We process personal data under the following lawful bases:

Consent: For collecting and using health information or sending marketing emails.
Contractual necessity: To fulfil product purchases, consultations, and subscriptions.
Legitimate interest: To improve our services and communicate important updates.
Legal obligation: To comply with health, tax, and consumer protection laws.

4. How We Store and Protect Your Information

We take all reasonable precautions to keep your data secure and confidential.
Your information is stored in encrypted databases and protected by secure servers and password-protected systems. Access is restricted to authorised personnel only.

If you provide sensitive information (e.g. health data), it is stored in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We retain your personal data only for as long as necessary to provide our services or meet legal requirements.

5. Sharing Your Information

We never sell your personal information.
However, we may share limited information with trusted third parties who assist us in providing our services, including:

Payment processors (e.g. Stripe, PayPal)
Testing laboratories for ProGut™ and other health assessments
Shipping and logistics providers for product delivery
Professional service providers (e.g. IT, website hosting, marketing software)

All third parties are required to maintain strict confidentiality and use your information only for the purpose for which it was provided.

6. International Data Transfers

Some of our service providers may store or process data outside Australia.
Where this occurs, we take appropriate measures to ensure that your information receives the same level of protection as required under Australian privacy laws.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse traffic, and deliver relevant content. You can disable cookies through your browser settings, but this may limit some site functionality.

We may use third-party analytics tools such as Google Analytics to understand website usage patterns. These services may collect anonymised usage data in accordance with their own privacy policies.

8. Marketing Communications

You may receive emails about new programs, digital resources, or promotions if you have opted in.
You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email or by contacting us directly.

9. Your Rights

You have the right to:

Access and request a copy of your personal information
Request correction or deletion of inaccurate data
Withdraw consent at any time (for marketing or health data processing)
Request restriction of processing or data portability (where applicable)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise your rights, please contact us at hello@girlgut.com.au

10. Data Retention

Client consultation records: retained for 7 years (as required for health record compliance).
Order and transaction data: retained for 5 years for tax and accounting purposes.
Marketing data: retained until you unsubscribe or request deletion.

11. Children’s Privacy

Our services are designed for adults aged 18 and over.
We do not knowingly collect or store personal information from individuals under 18 without parental consent.

12. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The updated version will be posted on our website with the revised date at the top.

14. Contact Us

For questions or privacy-related requests, please contact:

Ashleigh Bott
Clinical Nutritionist & Founder, Girl Gut

📧 hello@girlgut.com.au
🌐 www.girlgut.com.au